Refund policy

Last updated: 17 August 2026

This store sells digital music only. There is nothing to ship back, nothing to unwrap, and no packaging to return — so this policy is written specifically for downloadable products. Please read it before you buy.

1. What we sell

Every product on shop.iambadra.com is a digital download. Once you pay, your files are made available to you immediately. No physical goods are sent.

2. Immediate delivery and your right of withdrawal

By completing your purchase, you expressly request and consent to us delivering your digital files immediately, without waiting for any cancellation period to pass. You also acknowledge that once the download has begun, you lose your right of withdrawal.

This matters if you are in the European Union or the United Kingdom. Consumers there normally have 14 days to change their mind about an online purchase. For digital content that is delivered immediately and not on a physical medium, that right does not apply once delivery has started, provided you gave your prior express consent and acknowledged the loss of the right. By completing your order, you give that consent and that acknowledgement.

In plain words: the moment you start downloading the album, the 14-day change-of-mind window no longer applies.

3. If something is technically wrong — we will fix it or refund you

We stand behind what we sell. If you have a genuine technical problem, we will make it right. That includes:

  • you never received your download email or link;
  • your download link does not work, or your download failed or was interrupted before it finished;
  • a file is corrupted, incomplete, silent, or will not play;
  • you were charged more than once for the same order;
  • you received the wrong product.

Write to shop@iambadra.com from the email address used on the order, within 30 days of purchase, with your order number and a short description of the problem (a screenshot helps). We will reply within 2 business days.

We will first try to fix it — usually by sending a fresh download link or replacement files. If we cannot deliver you a working file within a reasonable time, we will refund your purchase in full. Duplicate charges are always refunded in full.

4. Change of mind after download

Because digital files cannot be returned or "un-downloaded", we cannot offer refunds for:

  • deciding you don't like the music after listening;
  • buying the album by mistake, or buying it twice on purpose;
  • already owning the album;
  • not reading the product description or this policy before buying;
  • losing your files after a successful download — we will reissue your link as a courtesy, but this is not grounds for a refund;
  • a change in your personal circumstances after purchase.

If you're unsure whether the album is for you, email us before buying and ask. We'd rather answer a question than take money from someone who isn't happy.

5. If you have not downloaded yet

If you have not yet downloaded the files at all and you contact us within 14 days of purchase, we will normally cancel your order and refund you as a goodwill gesture, and your download link will be deactivated. This is offered at our discretion and is not an obligation.

6. How refunds are paid

Approved refunds are issued to the original PayPal account or payment method used for the order, in USD. We process approved refunds within 5 to 10 business days. How quickly the money appears in your account depends on PayPal, your bank or your card issuer, and is outside our control. Any currency-conversion differences or fees applied by your bank or PayPal are not something we can refund.

Once a refund is issued, your license to use the Music ends immediately and you must delete all copies of the files you hold.

7. Egyptian consumer rights

This store is operated from Egypt. Nothing in this policy limits any right you have under the Egyptian Consumer Protection Law No. 181 of 2018, or under the mandatory consumer-protection law of the country where you live.

Under Law No. 181 of 2018, consumers have the right to clear and accurate information about a product before buying, and the right to a remedy where a product is defective or does not match how it was described. Those rights apply here: if the album is not what we described, or the files are faulty, you are entitled to a working replacement or a refund under Section 3 above.

The 14-day return right for goods under that law is intended for physical products that can be returned in their original condition. It does not apply in the same way to digital content that has already been delivered and downloaded, because the file cannot be returned. This is why Sections 2 and 4 exist.

8. Chargebacks

If you have a problem with your order, please email us first. We are one person and we answer our own email — most issues are solved in a day. Opening a PayPal dispute or a chargeback before contacting us costs us fees and time, and slows down your own resolution. We keep records of delivery and download activity and will provide them where a dispute is raised.

9. Contact

Badra's Shop, trading as the place by badra 📧 shop@iambadra.com 📍 Cairo, Egypt

Please include your order number in every message. We aim to reply within 2 business days.